Case study14 / 32
Product Delivery · Digital Products · Process Improvement
Ingenio EC
Digital-product delivery and process improvement
RoleBusiness Analyst & Project Manager
ClientIngenio EC · Ecuador
DurationMay 2020 to Dec 2020 · 7 months
01Context
Background
Ingenio EC engaged a combined BA/PM to manage digital-product initiatives while improving internal operational processes.
02Approach
01
Delivered requirements elicitation, gap analysis, and process documentation.
02
Produced business-process improvement recommendations and executive presentations.
03
Managed project planning, resource allocation, and risk throughout the engagement.
04
Prepared operational-performance summaries for leadership.
03Outcomes
01
Connected software delivery with practical operational improvements.
02
Gave leadership clearer visibility through structured plans, reports, and process recommendations.
04Capabilities
BA / PMGap AnalysisProcess DocumentationRequirements ElicitationRisk ManagementExecutive Reporting